Product Feedback

Dear Sir/Madam, Sorry! I am writing to ask for your assistance regarding a subscription issue. I made a subscription accidentally on my work account. I actually wrote an email to you dated 30th April 2025, but I haven't received a reply yet, and I came across this feedback portal today. I am a school teacher, but I will be ending my contract in August 31, 2025. But the subscription plan is annual. I will lose my school account after my contract ends, i.e. I will lose access to this subscribed Nearpod account. I hope to swap my current subscription it to a personal account. Is it possible to swap my subscription to my personal account? Or perhaps get me a refund? and I will pay again on another work account? Thanks! Alex

It would be great to have another option for students to review content in a gamified way. It could be whole group or individual. Time to Climb is great.. but always could use something more.

thanks for the support

The agent did an excellent job of answer all my questions

Why can't some videos that I already added questions be reused?

I'm using a Near Pod (until October 2025) But I'm currently planning to subscribe to a Near Pod because I have a budget. If so, how long is left in the existing Near Pod subscription Can I extend my subscription period? For example, if you currently subscribe in May I'm wondering if I can subscribe for about 1 year and 5 months.. I would appreciate an answer. I can use a very good edtech I'm happy.

Is Nearpod going to provide students with the option for an immersive reader? I teach high school students with moderate to severe intellectual disabilities and many of them are unable to read text independently and often access immersive reader functions to read text for comprehension. This would be a major accessibility improvement that would increase student engagement, independence, and success.

What happened to our preview links? We used to be able to share previews with others without being forced to add to our library. It provided 2 options when we clicked on the ellipses: 1 link for preview and 1 link for editable. It appears as though a preview could be shared with the "can view" option, however, that is not the case. It forces you to add the presentation to your library and does not differentiate between "can view" and "can edit". As a coach, reviewing multiple decks weekly is very time consuming when I have to add every single presentation to my library. Please bring back that preview link!

Help!!!!!! Ads are playing in youtube videos. This has never happened before and started with the new version of Nearpod. Which changing in the middle of the year is stressful for a teacher.