Product Feedback

It is difficult to see the difference between the red and green font to show if a student has answered a quiz question correctly. Also- could be challenging for those who have red/green vision issues.

When down loading the student reports for data, the data is blank. Questions and answers are still available but the data is not present... help

It would be nice if there were a way to upload multiple files for the Drag & Drop Items. It must be done one at a time rather than multiple files at once.

I used to be able to message Nearpod with an issue. Now, I get a generated response from 'Nearpod Genie', and when it can't answer my question, the chat is automatically ended. There's no way to reach live support.

Chat for support does not work.

Students like to be able to zoom in so they can write with the marker/writing tool more easily. They're used to doing this on the iPad in PDF etc but they can't in Nearpod. They get very frustrated and their handwriting looks awful. Small thing but it'd really help out.

I contacted Chat for assistance and it sent me right to Facebook. I do not use Facebook and the chat program need to be re-written so as to provide another thread option for those of us who don't use FB.

I would suggest that NearPod Team implement a more robust User Support page in addition to the existing Live Chat function. I'm not always able to Live Chat in a timely fashion, & often have more complicated issues to communicate (Student Login Issues, SSO errors, etc.). At a minimum, a support email address would allow for a more comprehensive avenue to communicate these & similar issues, without the need for immediate responses in chat. Being able to send screenshots & have a more longform support experience would be much appreciated. Additionally, having Specialist Support available to meet virtually with users at scheduled times could more effectively utilize the workload of Live Chat Support staff. Just a thought!

Whenever I click the support button I am directed to a bot that does nothing to help. I keep being directed to the facebook page.

It's impossible to get support. Just trying it out and trying to get Sway working. Tried to use the support feature and it is just a loop with no way to leave a message. If this is the support level, not very likely to pay for it.